1. Introduction
This website, growthgriffins.com, is owned and operated by Registered legal name, trading as "Growth Griffins" ("Growth Griffins", "we", "us" or "our"), with its registered office at Registered address. For any question, write to contact@growthgriffins.com.
This policy explains how we process personal data when you visit our website, submit an enquiry, use our free audit or AI assistant, or engage our services. By using this website, you consent to the processing described here.
2. Data we collect
- Data you provide: name, phone or WhatsApp number, email address, business name, website or social media handle, and the details of your enquiry.
- Free audit: the website address you submit. The audit analyses only publicly available information about that website and its business listing.
- AI assistant: the messages you send to the assistant on our website.
- Usage data: pages visited, approximate location, device and browser type, and referring website, collected through cookies and analytics tools.
We do not knowingly collect sensitive personal data such as financial account details, health information or government identifiers through this website.
3. How we use your data
- To respond to your enquiry and contact you about it by phone, WhatsApp or email.
- To run your free audit and prepare your growth plan and preview.
- To provide, manage and invoice the services you engage us for.
- To improve our website, services and advertising.
- To meet our legal, tax and regulatory obligations.
4. Legal basis and consent
We process personal data on the basis of your consent, given when you submit a form, run an audit or message us, and for the legitimate uses permitted under the Digital Personal Data Protection Act, 2023, including performing a contract with you and complying with law. You may withdraw consent at any time, as easily as you gave it.
5. Sharing and disclosure
We do not sell or rent personal data. We share it only with:
- service providers who process it on our behalf, such as website hosting, CRM, email, messaging (including WhatsApp by Meta) and our AI technology provider;
- Google and Meta, for analytics, advertising measurement and the audit's speed test;
- professional advisers such as accountants and lawyers; and
- government or law enforcement authorities where required by law.
Our service providers are bound to use the data only for the purposes we specify and to keep it secure.
6. Client data
Where we manage a website, CRM, advertising account or other system for a client, the client remains the Data Fiduciary for its customers' personal data and we act as a Data Processor, processing that data only on the client's documented instructions under our service agreement.
7. Data retention
We retain personal data only for as long as needed for the purposes above. Enquiries that do not result in an engagement are deleted within 12 months. Client and billing records are retained for the period required under applicable tax and accounting laws.
8. Your rights
Under the Digital Personal Data Protection Act, 2023, you have the right to access information about your personal data, to request its correction, completion, updating or erasure, to withdraw consent, to have a grievance redressed, and to nominate another person to exercise these rights on your behalf. To exercise any right, write to contact@growthgriffins.com. We respond within the time required by law.
9. Cookies
We use cookies and similar technologies, including Google Tag Manager, Google Analytics, Google Ads and Meta measurement tools, to understand how our website is used and to measure advertising. You can accept or decline non-essential cookies in the cookie banner and manage cookies in your browser settings. Declining them does not affect your use of the website.
10. Data security
We use reasonable security practices and procedures, including encrypted connections (HTTPS), access controls and restricted logins, to protect personal data. In the event of a personal data breach, we will notify the Data Protection Board of India and affected individuals as required by law.
11. Children
Our website and services are intended for businesses and are not directed at persons under 18 years of age. We do not knowingly collect personal data from children.
12. Third-party links
Our website may link to third-party websites and platforms. We are not responsible for their privacy practices, and we encourage you to read their policies.
13. Grievance officer
In accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under it, our Grievance Officer is:
Grievance officer name
Growth Griffins, Registered address
Email: contact@growthgriffins.com
We acknowledge complaints within 48 hours and resolve them within 15 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.
14. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a revised date. Continued use of the website after changes are posted means you accept the updated policy.
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