1. Overview
Growth Griffins provides professional services that involve time, skill and resources from the moment work begins. Our free audit, growth call, growth plan and website preview allow you to evaluate our approach before you pay anything. Accordingly, payments are generally non-refundable once work has commenced, except as set out below.
2. Refund within 7 days
You may request a full refund of an advance within 7 days of payment, provided that no work has been started and no deliverable or digital asset has been delivered to you. Refund requests must be made in writing to the email address below.
3. No refund after work begins
Once work has commenced, including research, strategy, design, development, account setup, content creation or campaign setup, the advance and any fees paid are non-refundable. Work completed up to the date of cancellation will be handed over to you.
4. Website and development projects
If a website project is cancelled after work has begun, the advance paid is retained against work completed. The balance payment becomes due only on delivery of the completed website. No refund is issued after delivery or approval of the final website.
5. Monthly services
Monthly services may be cancelled at any time by giving 30 days' written notice, without penalty. Fees for any month that has already commenced are non-refundable, including for unused portions of that month.
6. Advertising budgets
Advertising budgets are paid by the client directly to the advertising platform, such as Google or Meta, and are never received by Growth Griffins. Any refund of unspent advertising budget is governed by the respective platform's policies. We will assist you with the request.
7. Third-party costs
Costs paid to third parties, including domain names, hosting, themes, plugins, apps, stock media, printing and travel for shoots, are non-refundable.
8. Situations not eligible for refund
- Dissatisfaction with results such as rankings, enquiries, sales or return on ad spend, as results are not guaranteed.
- Delays caused by late approvals, feedback, content or access from the client.
- Changes in scope or requirements after approval.
- Suspension or rejection of accounts or ads by a third-party platform.
9. Non-delivery by us
If Growth Griffins is unable to deliver an agreed service for reasons attributable to us, the portion of fees relating to the undelivered service will be refunded.
10. Duplicate or excess payments
Any payment made in duplicate, or in excess of the invoiced amount, will be refunded in full on verification.
11. Refund process
Approved refunds are processed within 7 working days to the original payment method. Your bank or payment provider may take additional time to credit the amount. To request a refund or cancellation, write to contact@growthgriffins.com with your name, invoice number and reason.
Highlighted text will be completed once the company is registered.